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Training Needs Assessment - Linking Training to Your Business Objectives
It's not enough to simply assert that "training leads to better workers, better workers lead to higher quality work, which leads to higher customer satisfaction, to more loyal customers to higher revenue." Somehow, you have to show the connections. You first need to show
 The illiterate of the 21st century will not be
those who cannot read and write, but those who
cannot learn, unlearn, and relearn...
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Alvin Toffler
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you are training the skills critical to organizational objectives, and focusing on the most important of those skills. (And don't forget that after you train, you have to prove that skills have improved and behaviors have changed — that's Training Evaluation.)
In this part of the web site, we introduce two tools for assessing training needs:
Above all, these processes are reliable. Not because we say it is, but because we report the split-half reliability of every assessment and it's printed on the reports for any statistician to check. They are also valid for decision-making, if the dimensions have been selected properly and the evaluators are the ones who really know the on-the-job conduct of the individual or group being studied.
We have recently developed another web site that is devoted just to traning needs assessment. It's called Training Gap, and focuses on the skills gap between where your employees are right now and where they need to be to enable your organization to stay competitive.
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