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Training Needs Assessment

Performance Management Diagnostic
Using the Scaled Comparison



The following format is used to determine the current state of the Performance Management system:

Question: Which statement in each pair better describes how appraisals ACTUALLY work right now in your organization?
Appraisals help some more than others  Appraisals don't involve organization goals

How Is Performance Management Right Now?

The person completing a questionnaire sees each of a long list of statements describing the way appraisals work compared with each other.  (The examples below show just a portion of all the decisions that are made.)

Question: Which statement in each pair better describes how appraisals ACTUALLY work right now in your organization?

How Do They Think Performance Management Should Work?

The same process, using the same descriptions, but a different question is used to determine how the respondents believe the Performance Management process should work.

Question: Which statement in each pair better describes how you think appraisals SHOULD work?

The Gap Analysis

This report compares the how the respondents view the state of Performance Management now compared with their view of how it should be.  The "gap" between Actual (now) and Ideal (should be) is seen in the distance between the "N" and the end of the black bar.  The Performance Management attributes are printed in rank order according to their importance in the Ideal view.  Large gaps near the top of this list are the issues most in need of attention.

Comparing Ideal to Actual Performance Management

The High / Low Matrix

This report presents a broader view of how the Ideal and Actual Performance Management interact.  The High / Low Matrix is based on the same data as in the previous illustration, but in slightly different format.  Although there are strong statistical data supporting these reports, we have found they are most useful when they require little numerical or statistical understanding in order to interpret them.

Performance Management High / Low Matrix

The Subgroup Summary

Another way of looking at the results is to separate the views of various groups of respondents so you can see the differences in opinion between them.  This alerts you to problems that may exist in certain areas, but not in the entire organization.  It can also show where Performance Management is working better.

Performance Management Subgroup Summary

How do I get more information?




 posted: 19:07 - 06.08.08 [an error occurred while processing this directive]